Shipping policy

 

Last Updated: March 1, 2026

At Outland Market (www.outlandmarket.com), we are committed to providing reliable, transparent, and efficient shipping for all our customers across Canada. Please review our shipping details below.

1. Shipping Area

This website serves customers located in Canada exclusively. All orders are processed and shipped with the goal of providing a smooth and reliable shopping experience tailored to the Australian market.

2. Shipping Costs

We believe in transparent pricing. That is why we offer Free Shipping on every order.

  • Shipping Cost: FREE ($0.00 CAD)

  • Minimum Order: None. All orders qualify for free delivery.

  • Taxes: Applicable GST/HST/PST will be calculated and added at checkout based on your delivery province.

3. Processing & Handling Time

We work hard to get your order ready for shipment as quickly as possible.

  • Order Cut-off Time: 5:00 PM (EST - Eastern Standard Time)

  • Handling Time: 1 – 3 Business Days (Monday – Friday)

  • Weekend Policy: Orders placed on weekends or Canadian public holidays will begin processing on the next business day.

4. Delivery & Transit Time

Once your order has been processed and leaves our facility, the following transit times apply:

  • Estimated Transit Time: 7 – 10 Business Days (Monday – Friday)

  • Total Estimated Delivery: 8 – 13 Business Days

Note: Delivery times are estimates. Factors such as regional weather conditions, courier delays, or peak seasonal volumes may occasionally affect arrival dates.

5. Order Tracking

Transparency is key. Once your order has shipped, you will receive a shipping confirmation email containing a tracking link. This allows you to monitor your delivery status online in real-time as it makes its way to your Canadian address.

6. Returns & Damages

If you are not satisfied with your order, or if your item arrives damaged or incorrect, please reach out to us within 30 days of delivery:

  • Email: info@outlandmarket.com

  • Procedure: Return instructions will be provided after approval. For full details, please refer to our [Return & Refund Policy].

7. Important Delivery Notes

  • Address Accuracy: Customers are responsible for ensuring accurate delivery information at checkout.

  • Failed Deliveries: Deliveries that fail due to incorrect or incomplete addresses provided by the customer may result in additional reshipping charges.

  • Courier Responsibility: While we partner with reliable carriers (like Canadian Post, UPS, or FedEx), Outland Market is not responsible for delays caused by circumstances outside our direct control.

Customer Support (EST)

  • Monday – Friday: 09:00 AM – 05:00 PM

  • Saturday & Sunday: Closed

  • Email: info@outlandmarket.com

  • Administrative Office: 2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada