Privacy policy

Last Updated: March 1, 2026

At Outland Market (www.outlandmarket.com), we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy laws.

1. Personal Information We Collect

We collect information that identifies or can be reasonably linked to you, including:

  • Contact Details: Name, shipping address, billing address, phone number, and email address.

  • Financial Information: Payment card details and transaction information (processed securely via PCI-compliant partners like Shopify).

  • Technical Data: IP address, device type, browser details, and interaction data collected via cookies.

  • Communications: Any information you provide when contacting our customer support team.

2. How We Use Your Information

We use your data to provide a seamless shopping experience for our Canadian customers:

  • Order Fulfillment: To process payments, arrange shipping across Canada, and manage returns/exchanges.

  • Customer Support: To respond to inquiries and maintain our business relationship.

  • Marketing: To send promotional offers (only with your explicit opt-in consent). We comply with Canada’s Anti-Spam Legislation (CASL). You may unsubscribe at any time.

  • Security: To detect and prevent fraudulent activity and secure our Services.

3. Disclosure and International Transfers

We share data only with trusted service providers necessary for our operations:

  • Shopify: Our e-commerce platform host.

  • Service Providers: Payment processors, data analytics, and shipping carriers (e.g., Canada Post, UPS).

  • Overseas Disclosure: As an international business, your data may be processed in the Netherlands, the United States, or Canada. While data is outside Canada, it is subject to the laws of the jurisdiction where it is held, but we ensure all partners maintain protections equivalent to Canadian standards.

4. Your Rights (PIPEDA)

As a resident of Canada, you have the following rights:

  • Access & Correction: You may request access to the personal information we hold about you and request corrections if the data is inaccurate or incomplete.

  • Withdrawal of Consent: You may withdraw your consent for us to process your data at any time (subject to legal or contractual restrictions).

  • Complaints: If you have concerns about our privacy practices, please contact us at info@outlandmarket.com. You also have the right to contact the Office of the Privacy Commissioner of Canada (OPC).

5. Children's Privacy

Our services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their province of residence.

6. Security and Retention

We implement industry-standard security measures (SSL encryption) to protect your information. We retain your data only for as long as necessary to fulfill orders, comply with tax obligations, or resolve disputes.

7. Contact Us

For any questions regarding this Privacy Policy or to exercise your rights, please contact us:

Outland Market Website: www.outlandmarket.com Email: info@outlandmarket.com Administrative Address: 2210 Bank Street 1034

Ottawa, ON K1V 1J5

Canada